Last Updated: June 15, 2024
Welcome to Harbor Grove Bench. These Terms and Conditions ("Terms") govern your use of our website, www.harborgrovebench.com (the "Website"), and the travel services we provide (collectively, the "Services"). By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.
By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.
Harbor Grove Bench is a tour operator that provides customized travel experiences, tour packages, and related travel services worldwide. Our Services include but are not limited to:
To access certain features of our Website or to book our Services, you may need to create an account. When you create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized access to or use of your account. We reserve the right to terminate your account if you violate any provisions of these Terms or if your account remains inactive for an extended period.
When you book our Services, you agree to provide accurate and complete information for all travelers, including full names as they appear on passports, dates of birth, passport details, and any special requirements or medical conditions that may affect travel arrangements.
A booking is only confirmed when we issue a written confirmation and receive the required deposit or full payment, as specified in your booking details. Until such time, all bookings are considered provisional.
All prices are quoted in the currency specified at the time of booking. Prices are subject to change due to factors outside our control, such as currency fluctuations, changes in transportation costs, or government actions, until full payment is received and the booking is confirmed.
Payment terms will be specified in your booking details. Typically, a deposit is required to secure your booking, with the balance due a specified number of days before your departure date. For bookings made close to the departure date, full payment may be required at the time of booking.
We accept payment via credit/debit card, bank transfer, or other methods specified at the time of booking. All payments must be made in the currency stated in your booking confirmation.
You are responsible for any fees, charges, or taxes associated with your payment method. All bank charges for international transfers must be paid by you.
If you need to cancel your booking, you must notify us in writing as soon as possible. Cancellation fees will apply as follows:
These fees reflect the costs we incur when a booking is cancelled. We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances.
If you wish to make changes to your booking after confirmation, we will make reasonable efforts to accommodate your request. However, we cannot guarantee that changes will be possible. A change fee of £100 per person may apply, plus any additional costs incurred as a result of the change.
In rare circumstances, we may need to cancel or make significant changes to your booking due to factors beyond our control, such as:
In such cases, we will offer you the choice of:
We are not responsible for any incidental expenses you may have incurred as a result of your booking, such as visas, vaccinations, or non-refundable flights.
You are responsible for ensuring that you and all members of your party have valid passports (with at least 6 months validity beyond your return date) and any necessary visas or travel permits for your destination(s). We can provide general information about passport and visa requirements, but you should confirm these with the relevant embassies or consulates.
You are responsible for obtaining any required vaccinations or health certificates for your destination(s). We recommend consulting with a travel medicine specialist or your doctor well in advance of your trip.
We strongly recommend that all travelers purchase comprehensive travel insurance covering medical emergencies, trip cancellation, trip interruption, and loss of baggage or personal belongings. Proof of travel insurance may be required before departure.
You agree to follow all reasonable instructions from our guides and representatives, respect local customs and regulations, and behave in a manner that does not cause offense or distress to others or risk damage to property.
You must ensure that you are physically and mentally fit to travel and that your health or physical condition will not endanger yourself or others. You must disclose any pre-existing medical conditions or disabilities that may require special assistance before booking.
If you have special dietary requirements, mobility limitations, or other special needs, you must inform us at the time of booking. We will make reasonable efforts to accommodate your requirements, but cannot guarantee that all such requests can be met.
We will arrange and provide the services described in your booking confirmation with reasonable skill and care. We work with a variety of suppliers to provide these services and will select suppliers that we believe are reasonably competent to provide the contracted services.
Our liability to you is limited to the total cost of your booking. We are not liable for:
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded under applicable law.
If you have a complaint about any aspect of our Services, you should inform our local representative or contact our customer service team as soon as possible so that we can attempt to resolve the issue while you are traveling. If a complaint cannot be resolved during your trip, you should submit it in writing within 28 days of your return.
All content on our Website, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Harbor Grove Bench or our content suppliers and is protected by international copyright laws. You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any material from this Website without our prior written permission.
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Prohibited behavior includes harassing or causing distress to other users, transmitting obscene or offensive content, and disrupting the normal flow of dialogue.
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these sites and are not responsible for their content or privacy practices.
We will not be liable for any failure to perform our obligations under these Terms resulting from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, natural disasters, strikes, government actions, epidemics, pandemics, or technical failures.
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and Harbor Grove Bench regarding your use of our Website and Services.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website or Services after any such changes constitutes your acceptance of the new Terms.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Harbor Grove Bench
26 Stevens Harbour
New Carole, GL1 2SZ
United Kingdom
Email: [email protected]
Phone: +44 919 170 6179