Last Updated: June 15, 2024
At Harbor Grove Bench, we understand that plans can change. This Refund Policy outlines the terms and conditions for refunds related to our travel services. By booking with us, you agree to the terms of this policy.
Our standard cancellation and refund schedule applies to all bookings unless otherwise specified in your booking confirmation or a custom agreement.
| Time of Cancellation | Refund Amount |
|---|---|
| More than 60 days before departure | Full refund minus a processing fee of £150 per person |
| 30-60 days before departure | 50% of the total booking cost |
| Less than 30 days before departure | No refund |
All cancellations must be submitted in writing (email or letter) to be valid. The date we receive your written cancellation notice will determine the applicable refund amount.
Note: Some specialized tours, expeditions, or peak season bookings may have stricter cancellation terms. These will be clearly communicated during the booking process and specified in your booking confirmation.
To secure your booking, we typically require a deposit of 20-30% of the total trip cost, depending on the nature of the tour and timing of your booking.
No refunds will be provided for:
If you need to leave a tour early due to illness or personal emergency, we will assist you in making necessary arrangements, but any additional costs will be your responsibility, and no refunds will be provided for unused portions of the tour.
In rare circumstances, we may need to cancel a tour due to factors beyond our control, including but not limited to:
If we cancel your tour before departure, you will be offered the following options:
If we must cancel or significantly alter a tour after it has begun due to circumstances beyond our control, we will make reasonable efforts to offer alternative arrangements. If these alternatives are not acceptable to you, we will provide a prorated refund for the unused portion of the tour, less any non-refundable expenses already incurred on your behalf.
Note: Harbor Grove Bench is not responsible for additional expenses you may incur as a result of a tour cancellation, such as non-refundable airline tickets, visa fees, or vaccination costs. We strongly recommend purchasing comprehensive travel insurance to protect against such losses.
If you need to make changes to your booking after confirmation but before the cancellation period begins:
Changes requested within the cancellation period (less than 60 days before departure) will be treated as a cancellation and rebooking, subject to our standard cancellation schedule.
If we need to make significant changes to your booking due to circumstances beyond our control, we will notify you as soon as possible and offer the following options:
For minor changes (e.g., change in accommodation of the same standard), we will notify you, but these will not entitle you to a refund.
We strongly recommend that all clients purchase comprehensive travel insurance that includes coverage for trip cancellation, interruption, medical emergencies, and evacuation. The right insurance policy can reimburse you for cancellation penalties in certain circumstances, allowing you to recover costs when you need to cancel for covered reasons.
While we offer a comprehensive refund policy, travel insurance provides additional protection for circumstances outside our refund policy, such as:
If government travel advisories or restrictions prevent your tour from operating as planned, or if you are unable to travel due to government-imposed travel restrictions specifically related to COVID-19 or similar pandemics, the following options will be available:
Documentation of travel restrictions may be required. This policy applies only to government-imposed restrictions and not to voluntary decisions to cancel due to concerns about travel during a pandemic.
In cases of serious illness, injury, or bereavement that prevent you from traveling, we may, at our discretion, offer more flexible refund terms than our standard policy. Supporting documentation (such as a doctor's note) will be required. Each situation will be evaluated on a case-by-case basis.
When you are entitled to a refund, the following process applies:
The following services and fees are typically non-refundable under any circumstances:
Harbor Grove Bench reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. The policy in effect at the time of your booking will apply to your transaction.
Any disputes regarding refunds should be submitted in writing to our customer service team. We aim to resolve all disputes fairly and promptly. If we cannot reach a satisfactory resolution, disputes will be subject to the jurisdiction of the courts of the United Kingdom as outlined in our Terms and Conditions.
For questions about our Refund Policy or to request a cancellation, please contact us at:
Harbor Grove Bench
26 Stevens Harbour
New Carole, GL1 2SZ
United Kingdom
Email: [email protected]
Phone: +44 919 170 6179